BackupSentinel
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Documentation & Resources

Reference documentation

Everything you need to configure, manage, and extend BackupSentinel.

Documentation

Getting Started

Connect your first backup source, set up your first alert, and have monitoring running in minutes.

Account setupConnecting your first agentGetting your first contactsNotifying your contacts

Alerts & Notifications

Configure alerting policies, escalation chains, maintenance windows and silence rules for your team.

Your alerting monitorManaging escalationsMaintenance windowsNotification channels

Reports

Schedule and white-label your SOC/MSP-style reports and PDF summaries for clients and stakeholders.

Report typesWhite-labellingScheduling & deliveryCustom scorecards

Backup Integrations

Step-by-step guides for connecting Veeam, Acronis, Commvault, Datto and every major backup solution we support.

Veeam B&R connectorAcronis Cyber ProtectDatto SIRIS elementsAll integrations →

MSP & Multi-Tenant

Set up the right settings for managing multiple clients in an MSP, implement invoicing and generate per-client reports.

Client overviewPer-client billingAccess management

Security & Compliance

Audit event logs, support with GDPR audit logging, role-based access controls and compliance reporting.

SSO / SAML setupAudit log exportData recovery tutorialCookie compendium
Guides

Step-by-step tutorials

Practical walkthroughs for the workflows that matter most to MSPs and IT teams.

Getting Started

Connect Veeam B&R in 5 minutes

Configure your Veeam Backup & Replication connection and start monitoring backup status, job histories, and missed runs immediately.

Read guide
Guide

Setting up escalation policies

Learn how to configure multi-tier escalation for your MSP so the right person is always notified when something goes wrong.

Read guide
Link

Auto-send white-label reports to clients

Schedule and brand weekly PDF reports with your own logo, colours and domain to automatically send clients every Monday morning.

Read guide
MSP

Onboarding a new MSP client

Walk through the client onboarding wizard, assign backup jobs, set check intervals, and deliver their first dashboard in minutes.

Read guide
Integrations

Integrate with ConnectWise Manage

Automatically create PSA tickets in your ConnectWise instance every time a backup fails or a service check threshold is breached.

Read guide
API

Push heartbeats from custom scripts

Use the heartbeat API to monitor any custom backup script, cron job or task scheduler job from anywhere with a single HTTP call.

Read guide
Blog

Latest articles

Insights on backup monitoring, MSP best practices, and product updates.

BEST PRACTICES · 8 MIN READ

Why 1-in-4 MSPs have backup failures they don't know about

Silent backup failures — jobs that appear complete while creating no usable restore point — are costing MSPs clients and contracts.

24 Jul 2025Read
MONITORING · 6 MIN READ

Introducing multi-region uptime checks

Our new distributed monitoring engine checks from 12 global edge nodes so you know exactly where your service has degraded.

8 Jul 2025Read
MSP TIPS · 5 MIN READ

How to sell backup compliance to your clients

Turn your monitoring data into a compelling compliance narrative — and use our new report templates to do it in under 30 minutes.

26 Jun 2025Read
API Reference

Build on top of BackupSentinel

The BackupSentinel REST API provides programmatic access to all monitoring data, alert management, and reporting. Full authentication with API keys, fully documented and on OpenAPI 3.0 spec.

Our API supports specification codes, JOSE authentication request codes, CRUD operations on business plans, and WebHook delivery via HMAC signature verification.

API Docs (coming soon)Integration Examples (coming soon)
GET /api/v2/backup-jobs
// Fetch backup jobs with status filter curl -X GET \ "https://app.backupsentinel.io/api/v1/jobs" \ -H "Authorization: Bearer <token>" \ -H "Content-Type: application/json" // Response 200 OK { "data": [ { "id": "job_9f3c81a", "name": "Veeam – SQL Server", "status": "failed", "last_run": "2025-07-24T03:12:00Z", "duration_s": 0, "alert_sent": true } ], "meta": { "total": 128, "page": 1, "per_page": 25 } }
System Status

Current platform status

All systems operational— No incidents reportedFull status page
Dashboard & APIOperational
Backup job monitoringOperational
Uptime monitoringOperational
Alert Delivery (Email, SMS, Slack)Operational
Report generationOperational

Subscribe to incident notifications on our status page. Uptime SLA: 99.9% →

Changelog

What's new

Recent product updates and improvements.

May 2025
v2.4

v2.4 — Multi-region uptime checks

MonitoringUptimeNew Feature

Uptime Checks now run from Singapore, Sydney, São Paulo monitoring nodes. Uptime alerts now show which specific region has triggered, so you can identify localized outages versus global ones immediately.

Read more →
Apr 2025
v2.3

v2.3 — HSA integration

IntegrationsPSA

You can now schedule PSA ticket creation directly using our new Halo PSA connector. This long-awaited integration also fully supports SLA timers, priority mapping and custom ticket templates.

Read more →
Mar 2025
v2.2

v2.2 — Scheduled report improvements

ReportsImprovement

Scheduled reports now support per-client branding overrides, meaning you can configure custom logos and accent colours for each client without affecting your global white-label settings.

Read more →

All your backups. All your checks.
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BackupSentinel gives you complete visibility and peace of mind over every backup job, every service, every client.

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