FailedFailed 2 times in a row
Backup job "DC-02 · vzdump all VMs" reported failed: [Failed] vzdump all VMs — repository unreachable
Supported software
Datto backup monitoring.
Datto sends backup alerts by email from the Partner Portal. The exact place differs between Datto products.
- Built in
- A rule for Datto reports comes with every workspace. No agent, no access to the backup server.
- Per job
- The report carries no job name: give each backup its own address, or keep one backup per client.
- 1 min
- A report shows under its backup within a minute of arriving.
- 15 min
- Between checks for reports that did not arrive. Silence is never read as success.
Point Datto at your client address.
Every client gets its own email address when you add it. Reports sent or forwarded there are read by the built-in rule for Datto, and each result lands on the backup it belongs to.
The full guide, step by step- Check your Datto Partner Portal's notification settings for the device or backup job.
- Add the client address as a custom email recipient for backup status alerts.
- If this product cannot include the job name in the email, use the backup's exact address instead.
How a report finds its backup.
- Matching
- The built-in rule reads the result of the report but not a job name. With one backup under the client, every report sent to the client address is credited to it. With several, give each job its own address (shown in the job drawer) wherever the product lets you set a recipient per job. Reports that cannot be told apart wait in the Inbox for you to assign.
- Check it works
- Run the job once, or wait for the next scheduled run. Within a minute the report appears under the backup, or in the Inbox when it could not be matched. A product's own "send test email" is not a backup result: expect it in the Inbox, where you can ignore it.
- Good to know
- If the product can only alert on failures, BackupSentinel cannot tell a quiet good day from a report that never arrived, and the backup shows as Missing. Use a setting that reports successful backups too.
Then every Datto job has a status.
- Status
- Each report sets Healthy, Warning or Failed. Failures in a row count as a streak.
- Missing
- No report inside the job’s window and the backup turns Missing, like a failure would.
- Attention
- Failed, missing and warning backups are listed for the team, to acknowledge, snooze or resolve.
- Alerts
- Email, Slack, Microsoft Teams or PagerDuty, and a recovery notice when the next report is OK.
Also read out of the box.
Most MSPs run more than one backup product. They all report into the same list.
Start with one Datto backup.
Point its report at the address you get on sign-up. Within a day you will know whether it reported.