Datto

Datto sends backup alerts by email from the Partner Portal. The exact place differs between Datto products.

1. Open the alert settings

   In the Datto Partner Portal, open the notification or alert settings for the device or the backup you want to monitor.

2. Add the address

   Add the address as a custom email recipient for backup status alerts, and include successful backups where the product offers it.

How reports find their backup

The built-in rule reads the result of the report but not a job name. With one backup under the client, every report sent to the client address is credited to it. With several, give each job its own address (shown in the job drawer) wherever the product lets you set a recipient per job. Reports that cannot be told apart wait in the Inbox for you to assign.

Check it works

Run the job once, or wait for the next scheduled run. Within a minute the report appears under the backup, or in the Inbox when it could not be matched. A product's own "send test email" is not a backup result: expect it in the Inbox, where you can ignore it.

Good to know

• If the product can only alert on failures, BackupSentinel cannot tell a quiet good day from a report that never arrived, and the backup shows as Missing. Use a setting that reports successful backups too.

What BackupSentinel does with Datto reports